This was in regards to some assignments that we are handling for our
client. Wanted to check with you if you would be interested in
exploring a career opportunity at this point of time.
Following are the details about our client and position:
About the Client:
Client: Capgemini
URL: www.in.capgemini.com
Our Client is headquartered in Paris, France and operates in more than
30 countries. They employ more than 77,000 people in globally. They
offer Consulting services (CRM, Global Sourcing, Operational Research,
Supply Chain etc.), Technology services and Outsourcing Services. They
focus on Industries like Automotive, Energy, Financial Services,
Healthcare, Life Sciences, Manufacturing Telecom, Media and
Entertainment etc. Our Client helps its clients deal with changing
business and technology issues.
Details about the position:
Position: Team Lead ASP / VB (Financial Services, Brokering domain)
Location: Pune
Requisites:
- 6 to 8 years of Experience
- Basic knowledge on capital markets Microsoft skills like ASP, VB,
.Net, Oracle / Sybase
- ASP, VB, ColdFusion, VB .Net, VBA, COM, Sybase, Oracle
- Knowledge on Java or Cold Fusion is added advantage
- Good front ending skills with customers
- Should have experience of support / maintenance projects (either as
a lead or developer)
- Should be technically hands on
Responsibilities:
- Lead the support and maintenance team of 5 to 8 people.
- Support the systems used in Sales and Research department of a brokering firm
- Support includes all L1, L2 and L3 support
- Act as a single point of contact for client
- Ensure overall end-user satisfaction for the support and maintenance work
- Build relationships and communicate effectively with business
people, external clients, vendor and other system areas
- Reassign, reprioritize, follow-up and escalate as appropriate to
resolve open issues
- Assist team members in resolution of the more complex issues by
coordinating with development team
- Monitor workload of production support personnel, evaluate issues
volume and identify areas of improvements
- Perform scheduling and adjust shifts to accommodate peak hour
window, personnel abilities, unavailability of production support
personnel
- Produce weekly, monthly and yearly performance metrics
- Provide maintenance and outage notifications for customers
- Co-ordinate application releases to production environment and
ensure best practice procedures are in place with regards to this
- Perform analysis of current production support needs, operating
limitations and report process improvements
- Ensure adherence to SEPG guidelines and Best Practices
- Work with management team to identify process improvements
- Proactively seek ways to provide a better service (e.g. raise
defects or enhancement requests, implement new enhancements)
- Steer & lead the team to perform in high pressure, demanding environment
- Ensure adequate training, documentation and support plans have been
in during change management process
- Provide strong leadership in disciplines of production support
management, focusing on suggesting improvements in production support
policies and procedures
Kindly mail your updated Profile / CV in a word format along with the
following details:
1. Current CTC
2. Expected CTC
3. Notice Period
4. Current Location
5. Relocation (Yes/No)
6. Total years of experience
7. Skills / Expertise
8. Passport details
9. Do you hold any visa?
10. Professional references -Two (Name, Designation, Company & Contact)
Awaiting a positive response from you.
Regards,
Padma Srinivasa
dEEVOiR Consulting Services Pvt. Ltd.
505,"B Wing", KEMP Plaza,
Off. Chincholi Bunder Rd. Extn,
Malad WEST, Mumbai 400064.
Direct Number:
+91-22-4210 7105
Board Number:
+91-22-4003 2050 Extn: 105
Email - padma@deevoir.com
Web - www.deevoir.com
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